Understanding Black Users’ Perceptions of AI-Supported Writing Technology
AI-supported writing technologies (AISWT) that provide grammatical suggestions, autocomplete sentences, or generate and rewrite text are now a regular feature integrated into many people’s workflows. However, little is known about how people perceive the suggestions these tools provide. In this paper, we investigate how Black American users perceive AISWT, motivated by prior findings in natural language processing that highlight how the underlying large language models can contain racial biases. Using interviews and observational user studies with 13 Black American users of AISWT, we found a strong tradeoff between the perceived benefits of using AISWT to enhance their writing style and feeling like “it wasn’t built for us”. Specifically, participants reported AISWT’s failure to recognize commonly used names and expressions in African American Vernacular English, experiencing its corrections as hurtful and alienating and fearing it might further minoritize their culture. We end with a reflection on the tension between AISWT that fail to include Black American culture and language, and AISWT that attempt to mimic it, with attention to accuracy, authenticity, and the production of social difference.
Authors: Jeffrey Basoah , Dr. Jay L. Cunningham, Erica Adams, Alisha Bose, Aditi Jain, Kaustubh Yadav, Zhengyang Yang, Dr. Katharina Reinecke, Dr. Daniela Rosner