When AI Joins the Team: Three Principles for Responsible Agent Design
Published in Microsoft Design
Authors: Hilary Dwyer, Jeffrey Basoah, Jennifer Wang
This article outlines three principles for designing AI agents in enterprise work environments: making agents differentiated from humans through clear naming and visual markers, building them for intent by adapting to specific workplace contexts, and ensuring they are bias resistant by disclosing limitations and preventing over-reliance.
Recommended citation: Dwyer, H., Basoah, J., and Wang, J. 2026. When AI Joins the Team: Three Principles for Responsible Agent Design. Microsoft Design. https://microsoft.design/articles/principles-for-responsible-agent-design/
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